Thank you for giving me the opportunity to review this matter. Please allow 7 to 10 days for the credits noted above to reflect on your MasterCard ending 8174. I have also submitted a $133.72 refund on the Hertz rental to match the rate quoted on your Dollar reservation.
#Dollar car rental return after hours full
I have submitted a full refund of the prepayment ($198.48) for the Dollar reservation K3810167666. The information you have provided is very important to us, since it tells us how our various locations are doing and where improvements are needed. Please be assured your comments will be shared with the appropriate Dollar management. Although our reservation system is designed to provide a vehicle at the time and place requested, situations can sometimes develop that prevent us from honoring a reservation.Īs a service oriented company, we rely on customer feedback to help us maintain and improve our service performance standards.
We sincerely apologize for the inconvenience you experienced when the Dollar location was unable to honor your June 2 reservation. Could you assure me of this?I regret this situation and I hope that you can rectify this complaint. And, I assume Im not going to be charged for the three days I had arranged for the rental that I didnt use. Likewise, it seems that your online reservations platform has some serious shortfalls.I would gratefully appreciate it, and I feel I deserve a refund for the $66.31 I put down for this reservation. It seems that Dollars attractive prices have attracted more customers than you have the capacity for. I really couldnt afford that.Im trying to be measured with this complaint, but I was terribly stressed and upset. But I needed a car desperately so I rented a Cadillac from them for a base rate of $250/day. ***** found me a car but at a much higher rate than I had arranged with Dollar. I left Dollar and presented myself to Hertz Car Rental. I waited in a very long line that didnt move for all of 45 minutes and, seeing I had an important appointment early that afternoon in *******, *********, 95 miles away, I needed a car very badly.
I was quite distraught on Friday, June 2, 2023, when I arrived to claim a car at Dollar Car Rental at ******************************* and it appears that you had overbooked and had no cars available.
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